Google Voice lets you manage all your phone communications and seamlessly make and receive calls on any of your existing phones. But what if you don’t have your phone with you? Or what if you’re in a place with poor cell phone reception, or you’re travelling internationally and don’t want to incur expensive roaming charges? Wouldn’t it be great if you could use your computer to make or receive calls?
Starting today you can use Gmail to receive or place Google Voice calls.
To get started, check the box next to Google Chat in your list of forwarding phones and the next time someone calls your Google Voice number, Gmail will notify you of an incoming call. You can take the call or even listen in as the caller leaves a message, in a single step right from your computer.
To make a call, just click the Call phone link in Gmail and enter any number or name from your address book.
All calls made from Gmail will display your Google Voice phone number as the outbound caller ID and all international calls will use your Google Voice calling credit and are offered at the same low Google Voice rates. We took great care to make sure that our rates are as low as possible. For those of you not as familiar with international calling rates, check out our comparison table.
Finally, check out this video:
We’re rolling out this feature to U.S. based Gmail users over the next few days, so you’ll be ready to get started once “Call Phones” shows up in your chat list (you will need to install the voice and video plug-in if you haven’t already). If you’re using Google Apps for your school or business, then you won’t see it quite yet. We’re working on making this available more broadly – so stay tuned!
Could Google become a serious rival to AT&T and Verizon?
STORY HIGHLIGHTS
Google is set to become your new phone company, perhaps reducing your phone bill to zilch in the process.
Google has bought Gizmo5, an online phone company that is akin to Skype
Users could make and receive calls that bypass the per-minute billing on smartphones
Consultant: “If AT&T is Coca-Cola, Google is now 7-UP”
(Wired) — Google is set to become your new phone company, perhaps reducing your phone bill to zilch in the process.
Seriously.
Google has bought Gizmo5, an online phone company that is akin to Skype but based on open protocols and with a lot fewer users. TechCrunch, which broke the news on Monday, reported that Google spent $30 million on the company.
Google announced the Gizmo acquisition on Thursday afternoon Pacific Time. Gizmo5′s founder Michael Robertson, a brash serial entrepreneur, will become an Adviser to Google Voice.
It’s a potent recipe — take Gizmo5′s open standards-based online calling system. Add to it the new ability to route calls on Google’s massive network of cheap fiber. Toss in Google Voice’s free phone number, which will ring your mobile phone, your home phone and your Gizmo5 client on your laptop.
Meanwhile you can use Gizmo5 to make ultracheap outgoing calls to domestic and international phone numbers, and free calls to Skype, Google Talk, Yahoo and AIM users. You could make and receive calls that bypass the per-minute billing on your smartphone.
Then layer on deluxe phone services like free SMS, voicemail transcription, customized call routing, free conference calls and voicemails sent as recordings to your e-mail account, and you have a phone service that competes with Skype, landlines and the Internet telephone offerings from Vonage and cable companies.
That’s not just pie in-the-sky dreaming.
Ask longtime VOIP watcher and consultant Andy Abramson, who introduced the idea of integrating Gizmo5 and Grand Central (now Google Voice), long before Google bought either.
“Google is now the the uncommon carrier,” Abramson said, punning on the iconic 7-UP commercials and the phrase “common carrier.” That refers to phone companies that operate on the traditional publicly switched network — a status that gives them benefits and obligations.
“If AT&T is Coca-Cola, Google is now 7-UP,” Abramson added.
“All of a sudden you have something that offers more than Skype,” Abramson said, saying the combo could now put Google in competition with phone and cable companies, IP “telephony” (VOIP) companies and Vonage. “But now you can do everything with Google and pay nothing and have a platform where engineers can build new things.”
Today we’re pleased to announce we’ve acquired Gizmo5, a company that provides Internet-based calling software for mobile phones and computers. While we don’t have any specific features to announce right now, Gizmo5′s engineers will be joining the Google Voice team to continue improving the Google Voice and Gizmo5 experience. Current Gizmo5 users will still be able to use the service, though we will be suspending new signups for the time being, and existing users will no longer be able to sign up for a call-in number.
We’ve acquired a number of small companies over the past five years, and the people and technology that have come to Google from other places have contributed in many ways, large and small, to all kinds of Google products. Since the GrandCentral team joined Google in 2007, they’ve done incredible things with Google’s technology and resources to launch and improve Google Voice.
We welcome the Gizmo5 team to Google and look forward to working together to bringing more useful features to Google Voice.
I am really hoping to get some dedicated import / export tools for all things (especially email); this would certainly aid portability, and probably bring more people into the Google Apps fold, if they felt they could also back out if need be.
Personally, I’ve had a devil of a time with a full-featured (i.e. multi-labelled, using colors, with rules, etc.) populated Gmail account going over to an Apps email, or vice versa, or even Apps email –> Apps email. Exportability to some standard format would greatly help; I wish there were an XML format for this, that could handle all of the possibilities; by definition, it should be extensible, but with at least most functionality supported by all of the major players.
Customizable options for Gmail offline
Google Docs bulk export
Visual indicators for edited and all-new items in Google Docs
Administrator controls for Chat
These are certainly positive steps for Google however; I am continuing to hope for further expansion in what I think is pretty much the best-of-breed out there, for “free cost” environments. It may not rival all of the features I was used to in Microsoft Exchange 2010, but it also is not hosted internally, and Google is soaking up the hardware and software costs associated, in exchange for the advertising, etc.
Google Blog post and Engadget post both discuss how Google Voice (sign up here; the new requests are happening more quickly these days!) can take over for the voicemail on your cell phone. (current google voice folks : hit this, then choose “Activate Google voicemail on this phone” by your cell number listed there; follow instructions carefully)
Extremely handy, since you can now check those voicemails over the phone (@ your GV number), or via email as a clickable audio link. In addition, if you need to keep a copy of the message, you can download it from GB as an .mp3 file.
Application Development Addresses Voice Services and Data
Voice services continue to play a central role in mobile communications, even as data grows. Application developers have created a number of voicemail and messaging services that take advantage of call forwarding capabilities. Sprint announced today that it will not charge customers for certain types of call forwarding. Conditional call forwarding for busy calls or calls not answered using the customer’s wireless phone will be free, beginning mid-November. (Standard charges will continue to apply for immediate call forwarding.)3 This change will give Sprint customers the opportunity to access third-party voice services, including the new voicemail feature in Google VoiceTM.
Google Voice lets users manage and control their voice communications and comes with a suite of voicemail and text messaging features. On Monday, Google announced it will offer a Google Voice feature that allows mobile phone users to take advantage of Google Voice without having to sign up for a Google Voice phone number. Further illustrating its open, collaborative approach, Sprint is working with Google to develop additional functionality to support services such as Google Voice that will deliver an even richer experience to Sprint customers.
“We’re excited Sprint customers will be able to take advantage of Google Voice voicemail with their mobile phones. We look forward to continuing this relationship and working closely with Sprint in the future,” said Bradley Horowitz, vice president of Product Management at Google. “Free call forwarding and Sprint’s Open approach create more opportunities for developers, large and small, to build innovative and useful applications.”
Here’s the small print:
3 Although no charges will be applied for conditional call forwarding (meaning busy calls or calls not answered), some Sprint customers may incur a $0.20 per-minute charge if they choose to forward calls directly into voicemail or to another number without first allowing the call to try to reach the number and getting a busy signal/no answer. This is called unconditional call forwarding (immediate).
Also :
“Looks like it will be free on 11/08/09! ”
“Google Voice™ – starting 11/8/09, all Sprint price plans will include free conditional (no answer/busy) call forwarding (*73,*74,*28). ”
“As of now we only officially support the following carriers listed on our site (Alltel, AT&T, Cricket Wireless, MetroPCS, Sprint, T-Mobile, US Cellular, and Verizon). We are working on extending the support to more carriers soon. Please note that Google voicemail for your existing number won’t work with phone plans that don’t support conditional call forwarding. Currently, T-mobile prepaid plans do not support this feature. Please contact your phone carrier for more information.”
Apple on Friday posted its response to the Federal Communications Commission’s Google Voice iPhone app inquiry on their Web site, and the company finally made it clear what they have against Google Voice-type apps: Apple doesn’t want anyone messing with their stuff.
Their argument sounds oddly plaintive: Apple “spent a lot of time and effort” developing their phone interface, so they don’t like that Google “replac[es] the iPhone’s core mobile telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging and voicemail.”
A tiny violin plays for Apple. But the line is clear: Apple sees their platform as their house. Software developers are guests, and they can’t rearrange the furniture. The iPhone is not a completely open platform – but only fools ever believed it was.
There’s a lot of fun in Apple and AT&T’s responses to the FCC’s inquiries. For one thing, the FCC made the common error of thinking Google Voice is a VoIP program. It isn’t; it’s a complicated sort of universal messaging system mashed up with a voicemail server and some other stuff.
AT&T declares that “AT&T does not have direct knowledge of the particular features or functionalities of that application,” and that “we look forward to learning more about Google Voice.” Apple chimes in that “Apple does not know if there is a VoIP element in the way the Google Voice application routes calls and messages.”
Apple, meanwhile, also runs through a list of VoIP programs they do approve of (such as Skype) as part of their argument that Google Voice isn’t VoIP, it’s a denigration of Apple’s hard work at building a phoneinterface.
Other highlights:
• Yes, AT&T bans using VoIP apps on the iPhone over their cellular network. But as we know, they allow VoIP apps on Windows Mobile to use their cellular network. So what’s going on here? It’s not about network congestion, it’s just about money, AT&T says.
