UPS loses even more of my business
Posted by John on October 10th, 2009
And you wonder why I tend to back FedEx ? (Yes, I like the message at http://www.brownbailout.com/ )
UPS’s new policy at http://www.ups.com/content/us/en/shipping/time/service/value_added/daily.html is completely insane.
Considering my local terminal is open for two whole hours per day, they make banker’s hours look pretty good. The queue is like something out of the third world, to boot. I suppose I should be “happy”; in other nearby cities, they only get at most 90 minutes. All locations are only open for service on weekdays.
UPS has been very poor in service generally ever since their strike in 1997; requests for next day air for important shipments routinely arrive days late (today, case in point : still not here . . .) so I will not be able to establish proper wi-fi service for an ailing family member.
Not to mention, wrangling with them and / or the shipper to get their delivery charges refunded in full is always fun, when they are a day (or more) late on their deliveries. Just say No to UPS.
The data below is from just after 1:45 PM local time, Saturday Oct. 10, 2009 :
| Tracking Detail |
| Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.
Tracking Number: 1Z81E74W135470xxxx Status: Billing Information Received Shipped To: COLUMBIA, MO, US Shipped/Billed On: 10/08/2009 Type: Package Service: NEXT DAY AIR SAVER Weight: 3.00 Lbs Need to send e-mail notifications? Use UPS Quantum View Notify® to send delivery or exception notifications. E-mail Notifications To view additional tracking information, please log in to My UPS. |
| NOTICE: UPS authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Any other use of UPS tracking systems and information is strictly prohibited. |
You bet, I’m ticked.
Update : Still no package as of 10/21/2009 : Not only was it late, forcing an inferior substitution from what was available locally, it appears that it is still in the same “delivery status”. Ahem, not rescheduled, not . . .
Luckily, Amazon.Com verified this on their end (non-delivery) and has processed a full refund (including shipping charges; grrr) to my card.
Just sent another package out today, two day from me to a business. You know it went via FedEx!
